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Extracting Survey123 Data from Device

Question asked by ssaliolaesri-ca-esridist Employee on May 14, 2019
Latest reply on May 14, 2019 by BArmstrong-esristaff

I am working with a client that is having issues with uploading their surveys. They created a survey using Connect, and somewhere along the way something has gone awry. When they try to Send the collected data from the tablets, the app gets stuck on "Getting service information". I looked online, and there is an error on their survey saying, "The survey is broken. Cannot get source feature service info from formInfo file. Cannot get an feature service info (including source, fieldworker, or stakeholder views)." 


I have attempted the steps outlined in this post about Recovering data from a mobile device, by saving the .sqlite file onto my computer and then using DB Browser and a desktop version of the field app to upload the surveys. One of the surveys showed up in the outbox - unfortunately upon sending, the desktop field app also gets stuck on "Getting service information"


Is there another way to extract the data off of the device in any format? The last relevant posts are from 2017.