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"Error 400: Failed" when syncing map into artwork layers

Question asked by tomwillsdev on Apr 12, 2019
Latest reply on Oct 24, 2019 by ebreder_ufl



I am trying to import from an ArcGIS Webmap into Adobe Illustrator 2019 using ArcGIS Maps for Creative Cloud.


I can preview the map in the Compilation window, but when I click the "Sync map into artwork layers" button, after a few seconds I get the message "Error 400: Failed". The report file contains no further information.


This only happens with a map I have created. I can import other maps successfully. The URL of the webmap I am trying to import is 


What should I do to resolve the problem?