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Error when generating report in Survey 123 web

Question asked by franjromero2017 on Mar 8, 2019
Latest reply on Mar 18, 2019 by franjromero2017
Good morning, we have been using a service fed survey123 surveys since last year with very good results. Since the last update we are having unexpected results when getting the reports on the site survey123 web. One of the problems that I can not find an explanation results after starting the process of generating the report, the message is the following:

As I said the template already we have used it for a long time and when relizar its load in website survey123 the verification that makes the system was successful:

I would appreciate any indication.  Thank you

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