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Frequent "The database server was found to be stopped. Re-starting it."

Question asked by mscho@loc.gov on Mar 5, 2019
Latest reply on Oct 2, 2019 by vipulsoni

In our highly available ArcGIS Enterprise, we are seeing the error message below, logged every 5-10 minutes. As a result, we are seeing portal performance issues.

The database server was found to be stopped. Re-starting it.

 

When investigating the Portal DB framework logs, we found this error message logged at the same frequency:

The process cannot access the file because it is being used by another process

 

Our question is: what file is the database trying to access? Is there a resolution to this error.

 

database stopped

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