In our workflow:
- User A enters new "item 1" and related information into inventory (set as not claimed by default)
- User 1 can then use the inbox to retrieve the information and mark "item 1" as claimed, which will make it disappear when the inbox is refreshed (inbox only retrieves not claimed items)
- User 2 had also previously refreshed the inbox and downloaded the information pertaining to "item 1". However, since this action happened prior to step 2 listed above, the record is still flagged as "not claimed". User 2 has then all the ability to retrieve "item 1" and overwrite any previous information entered by User 1, which includes an address for delivery of the item
Survey123 only allows to refresh the inbox list manually, that is by tapping the refresh button or using a push down gesture. This could be easily resolved if the inbox screen is automatically refreshed when the user taps inbox.