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trouble enabling extensions

Question asked by dparker1@uci.edu on Feb 5, 2019
Latest reply on Feb 5, 2019 by Dan_Patterson

I am having trouble enabling some extension (Geostatistical Analyst and Spatial Analyst). I've re-installed software now, I've authorized the software, including the extensions. I've gone into ArcMap to enable the extensions through Customize. But I'm not able to enable them (see attached images). I think it may have something to do with the extensions having previously expired, but not sure. Does anyone know how to activate and enable these extensions? 

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