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Locked out of ArcGIS Maps for Office

Question asked by loisjdevries on Jan 18, 2019
Latest reply on Mar 1, 2019 by JEmch-esristaff

I was prompted to update ArcGis Maps for Office yesterday. After I did, I got two error messages. One tells me the program can't connect to my ArcGIS Online account; the other tells me I don't have the correct privileges. I'm the administrator. I can't do any work at all.