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Locked out of ArcGIS Maps for Office

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01-18-2019 01:03 PM
Loisde_Vries
by
New Contributor
‎01-18-2019 01:03 PM

I was prompted to update ArcGis Maps for Office yesterday. After I did, I got two error messages. One tells me the program can't connect to my ArcGIS Online account; the other tells me I don't have the correct privileges. I'm the administrator. I can't do any work at all.

Tags (1)
3 Replies
ShannonChavez
by
Occasional Contributor
‎02-19-2019 02:23 PM

Good Afternoon Lois, my apologies this reply is delayed. Are you still experiencing issues logging into Map for Office?

Best, 

Shannon | Product Engineer

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Loisde_Vries
by
New Contributor
‎02-20-2019 05:02 AM

No. This was a bug. I got help from tech support.

Lois

JonEmch
by Esri Regular Contributor
Esri Regular Contributor
‎03-01-2019 06:44 AM

If you are running into this issue follow these steps:

  1. Please uninstall ArcGIS Maps for office
  2. Delete the ArcGIS Maps for Office folder in the %appdata% windows location
  3. Restart your machine
  4. Re install ArcGIS Maps for Office

Lois and I worked on this issue together, and this was the workflow we did to get it to work again.

Keep on keeping on!