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Unable to publish an image to ArcGIS Online as a tiled map service due to failed cache generation

Question asked by alextaochen on Jan 1, 2019
Latest reply on Jan 1, 2019 by alextaochen

I have a weekly GeoTiff image to be published to ArcGIS Online as a tiled map service. The image is shared as Service in a pre-defined a tile scheme through ArcMap -> Shared As -> Service.


It was a small image file and the the whole publishing process was working until recently.


The issue I am getting is that it seems the publishing was successful but the cache generation process on the ArcGIS Online side failed due to some reason unknown to me.


This is what I received while ArcMap was publishing the image to a service on ArcGIS Online.


I am wondering if anyone can offer any clue? Thanks!