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Occasional problem with custom text in Print widget

Question asked by rkelso on Nov 16, 2018
Latest reply on Nov 20, 2018 by ahoque-esristaff

I modified my layout templates and print service so when using the Print widget, and opening the Advanced menu, you have a nice sized "Comments" box for your own text, rather than the Author and Copyright boxes provided by the default layouts.

 

This works great most of the time, but occasionally it reverts to the default Author and Copyright text boxes.  I haven't figured out the circumstances or how to replicate the problem, so right now it seems kind of random and hard to diagnose.  When it does happen, I see this error in the console:

panel [widgets_Print_Widget_25_panel] created.
WidgetManager.js?wab_dv=2.10:114 widget [widgets/Print/Widget] created.
Print.js?wab_dv=2.10:193 Get Layout Templates Info Error Error: Unable to complete operation.
at Object.m.load (init.js:1034)
at init.js:88
at c (init.js:104)
at e (init.js:104)
at b.Deferred.resolve.callback (init.js:106)
at c (init.js:105)
at e (init.js:104)
at b.Deferred.resolve.callback (init.js:106)
at init.js:93
at l (init.js:108)

 

I am running ArcGIS Server 10.5.1 and WAB 2.10.  I thought the problem could be related to instances of my print service going idle, but I have it set with a minimum of 2 instances running.

 

Any ideas on how to fix this?

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