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Software Authorization Number

Question asked by Peter.Green on Nov 13, 2018
Latest reply on Nov 13, 2018 by George_Thompson-esristaff

Hi.  I'm trying to transfer a licence from one computer to another. Have successfully inactivated on one computer and am trying to complete installing on the other. Have entered the authorization # in the "Software Authorization Number" box but the "Next" button is greyed out. Any suggestions? It has been suggested that there may be a delay on ESRI's end between the inactivation on one computer and when that authorization # can be used for the other (?). I have checked the authorization # and it is correct.