AnsweredAssumed Answered

Issue with sending Survey to Server

Question asked by bsb-partner on Nov 7, 2018
Latest reply on Nov 12, 2018 by Philip.Wilson-esristaff



We use the following Versions:

- Survey123 3.0.142 Connect for ArcGIS

- Portal for Arcgis 10.5.1


Survey123 worked fine until we updated the portal from 10.4 to 10.5.1.

Since then we can no longer transmit surveys from our tablet or my Computer to the server. We always receive the message: "Service information is retrieved" (Service-Informationen werden abgerufen) until it breaks off after about 30 minutes without a Errormessage. However, we have this phenomenon only on devices where we had installed Survey123 before the update on 10.5.1. On my Computer I could finally solve the problem by deleting the user profile.


On devices which Survey123 was not installed before the update of portal, everything works fine.


The operating system of Ipad is up to date on version iOS12.1


Has anyone else a problem like this?


The Attachmet is the Logfile from my Android Mobilephone