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Survey123 'Sent Inbox BUG'

Question asked by NEOMAPPER on Sep 25, 2018
Latest reply on Sep 28, 2018 by NEOMAPPER

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We're experiencing a bug editing an existing sent survey form for a job in Survey123.

Survey123 Notes: 9/25/18

Secretary sent survey to operator

Operator received survey
Secretary went back into Sent box, made a revision, and sent again.

Operator refreshed inbox and the sent mail before the changes disappeared and the new revised survey didn't appear either.

Problem: Reopening and editing a sent survey form for a job disappears in the operator’s inbox.

Secretary Specs:

Operating System: Windows 7

Survey123 for ArcGIS - Desktop Application

Survey Version 3.0.149

AppFramework version: 3.1.113

Operator Specs:

Operating System: IOS 12.0

Survey123 Version 3.0.149

AppFramework version: 3.1.113

We're using this survey in an enterprise environment.

Enterprise system is version 10.6

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JTedrick-esristaff

Sep 25, 2018 12:06 PM

Hi Jordan,

Thanks for the description. Just to confirm, the secretary sent the revised form, then updated the Inbox (I'm not sure what you mean by refresh the sent box(?) - there isn't a refresh option). Is there a definition query applied to the Inbox that would prevent certain surveys from being seen?

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NEOMAPPER @ JTedrick-esristaff on Sep 25, 2018 12:34 PM

Hi James,

Our secretary created an Odor complaint form this morning for an operator before he left the office. When the operator arrived at the job site he called back into the office to let the secretary know that the address number was incorrect. The secretary went back into her Sent box and edited and resent the survey. She asked the operator to go back into his Survey123 app on his phone and refresh the inbox. When he did that particular form disappeared. For whatever reason going back into the Sent box and editing existing forms disappear completely in the inbox.

Our inbox filter(last image listed below) has no relation to the address box so I assume it has to be a bug.

DISPATCHEDTO =${username} AND FIRSTRESPONDERONSITE IS NULL

Thanks, Jordan

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JTedrick-esristaff

@ NEOMAPPER on Sep 25, 2018 3:58 PM

Hi Jordan,

Can you see the data in ArcGIS Online? I am wondering if the FIRSTRESPONDEONSITE field was updated. The act of editing should not remove a survey from what should be shown in the Inbox; changing the survey so that the condition that is applied is no longer valid would remove it from the Inbox on refresh.

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NEOMAPPER @ JTedrick-esristaff on Sep 28, 2018 8:42 AM

Hi James,

Our survey is setup in an enterprise system. When I looked at the record on the back-end of the system the FIRSTRESPONDEONSITE field still looked the same. I will try to do some more testing after work later today. By chance do you know if anyone else has experienced something similar?

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4 Replies

JTedrick-esristaff Sep 25, 2018 12:06 PM
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Correct Answer
Hi Jordan,

Thanks for the description. Just to confirm, the secretary sent the revised form, then updated the Inbox (I'm not sure what you mean by refresh the sent box(?) - there isn't a refresh option). Is there a definition query applied to the Inbox that would prevent certain surveys from being seen?
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- NEOMAPPER @ JTedrick-esristaff on Sep 25, 2018 12:34 PM
  Mark Correct
  Correct Answer
  Hi James,
  
  Our secretary created an Odor complaint form this morning for an operator before he left the office. When the operator arrived at the job site he called back into the office to let the secretary know that the address number was incorrect. The secretary went back into her Sent box and edited and resent the survey. She asked the operator to go back into his Survey123 app on his phone and refresh the inbox. When he did that particular form disappeared. For whatever reason going back into the Sent box and editing existing forms disappear completely in the inbox.
  
  Our inbox filter(last image listed below) has no relation to the address box so I assume it has to be a bug.
  DISPATCHEDTO =${username} AND FIRSTRESPONDERONSITE IS NULL
  
  Thanks, Jordan
  Like • Show 0 Likes0
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  - JTedrick-esristaff @ NEOMAPPER on Sep 25, 2018 3:58 PM
    Mark Correct
    Correct Answer
    Hi Jordan,
    
    Can you see the data in ArcGIS Online? I am wondering if the FIRSTRESPONDEONSITE field was updated. The act of editing should not remove a survey from what should be shown in the Inbox; changing the survey so that the condition that is applied is no longer valid would remove it from the Inbox on refresh.
    Like • Show 0 Likes0
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    - NEOMAPPER @ JTedrick-esristaff on Sep 28, 2018 8:42 AM
      Mark Correct
      Correct Answer
      Hi James,
      
      Our survey is setup in an enterprise system. When I looked at the record on the back-end of the system the FIRSTRESPONDEONSITE field still looked the same. I will try to do some more testing after work later today. By chance do you know if anyone else has experienced something similar?
      Like • Show 0 Likes0
      Actions

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