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collector address locator issues

Question asked by gerardob on May 3, 2018

Good morning,

 I had configured some apps in collector and had the ability to use  my clients address locator to search for addresses. Not sure if the recent AGOL update messed anything up, but now I can only search by address via de ESRI Geocoding service which is sending my client to wrong locations. For example, we are in East TN, and depending on the address, sometimes they are send to Kentucky or Egypt. I tried to tie in their address point layer to by pass the geocoding service but for some reason its not recognizing the search in collector, it only recognizes the address point in AGOL.

 

Choosing the locator or geocoding  is not an issue for Web maps just collector. 

Any thoughts? Is there a hidden setting I am missing?

 Thanks

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