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ArcGIS Pro 2.1 - Invalid URL when Logging In

Question asked by dlengtonesri-southafrica-esridist

on Feb 6, 2018
Latest reply on Feb 8, 2018 by dlengtonesri-southafrica-esridist

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I was working on ArcGIS Pro 2.1.1 when an error occurred and caused my laptop to restart. Once it restarted and I opened ArcGIS Pro it wanted me to provide login / licensing details again.

Every time I type in my username / password I get the following error :

Invalid URL

I have checked the URL and it is correct. I tried the normal www.arcgis.com URL as well as our Organisational URL https://esriza-ps.maps.arcgis.com to no avail. I know it is hitting the correct URL because if I type an incorrect password I do get an error indicating that my username / password is incorrect.

I have removed and reinstalled ArcGIS Pro to no avail.

I also ran Fiddler and no significant issues are detected.

Any ideas?

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STran-esristaff Feb 7, 2018 9:49 AM
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Hi Deon,

I'd like to help you with this problem. Could you please email me at stran at esri dot com so that we can coordinate a time to troubleshoot?

Thanks,
Susan
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- dlengtonesri-southafrica-esridist @ STran-esristaff on Feb 8, 2018 12:30 AM
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  Hi Susan
  
  I got it sorted by having my licences reset by Esri Inc. Pity about the incorrect error message - hopefully this guides other people to the correct solution to the problem.
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ArcGIS Pro 2.1 - Invalid URL when Logging In

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