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Terrain:Hillshade issue in PDF exports from ArcMap 10.5

Question asked by lindsay.withers on Feb 1, 2018
Latest reply on Feb 15, 2018 by ARex-esristaff

We use this Terrain: Hillshade layer from AGOL (and use the Grayscale_Hillshade Processing Template) all the time in ArcMap 10.5 for our maps (from letter to poster-sized maps). Starting just last week (on Jan 22) we've seen two instances (both in 34x44 maps) of that layer not appearing in PDF exports at 1:2 300dpi or higher (but will show up if we export to PDF at 1:2 200dpi, which isn't always ideal). Has anyone else seen this issue or have advice?