AnsweredAssumed Answered

Collector app sync issues

Question asked by 1spike23 on Jan 11, 2018
Latest reply on Dec 20, 2018 by steve.taylor_ACTGOV

Esri seems to have dropped support for Collector on Android devices running OS v. 5 or lower, or there is a bug that primarily affects those devices. Our organization is getting sync failure on several makes and models of devices running Android 5 or lower, while devices running 6, 7, and 8 are able to sync. Also, one of our volunteers reports that Collector is not available in the Google Play Store for his device, which runs Android 4.0. This is troubling since Google reported in December that nearly 30% of active devices are running Android 5 or lower.


Also, Collector routinely crashes after about 10 minutes or less on my Android 8.1 device (Pixel 2XL). Our organization has been experiencing difficulty using Collector on Android devices in general since we began using ArcGIS, but since the software is ideal for our application we have tried to deal with the problems as best as we can, which is hard when asking volunteers to deal with the frustration.