AnsweredAssumed Answered

ArcMap says not licensed, but ArcGIS Administrator says licenses are avaliable

Question asked by danielri on Dec 4, 2017
Latest reply on Dec 6, 2017 by danielri

In ArcGIS Desktop 10.3.1 (and now ArcGIS Desktop 10.5.1 after upgrade) I have a computer were ArcMap will not start. When I attempt to start ArcMap (or ArcCatalog, ArcScene, etc.)  it says 'You are not licensed for ArcGIS for Desktop Basic. Use the ArcGIS Administrator to view the software available'. When I run ArcGIS Administrator it shows I've select Basic and that I have many BASIC licenses available. Pinging the license server returns the expected IPv4 results. I've check the IPv4 connection and it is active (vs. IPv6).

 

Ideas?

Outcomes