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Cannot access ArcMap content in either Map Viewer or Story Maps

Question asked by c_goldberg on Sep 19, 2017
Latest reply on Sep 21, 2017 by KGerrow-esristaff

I'm just getting up and running with ArcGIS. I've created a georeferenced map package in ArcMap, and shared it to AGOL. It shows up successfully in my Content, and I can download the file and view/edit again back in ArcMap. However, I cannot open anything I create in Map Viewer, nor can I see any of my content in Story Maps. When I click to add something from My Content, there is nothing there. I am using an ArcGIS license through my institution. Thanks for any help.