AnsweredAssumed Answered

How to stop extension from loading when opening ArcMap

Question asked by dschatt on Sep 14, 2017
Latest reply on Sep 14, 2017 by dschatt

Hi all,  I’m using ArcGIS Desktop 10.4 with Windows 7.  Can someone tell me how to stop an extension from trying to load every time I open ArcMap?  I was using Full Motion Video at one time and now every time I open ArcMap, it prompts me with an info window titled “Licensing” and says “Licensing for Full Motion Video is currently unavailable. Check ArcGIS Administrator for more information.” 


So I uncheck Full Motion Video in the Customize --> Extensions.. and then close the project.  My understanding is that this change should be saved in the Normal.mxt so that it will not try to load Full Motion Video the next time I load the project.  But it does - I keep getting that prompt when I open ArcMap and that Full Motion Video extension check box remains checked.


So what am I missing here?  Thanks!