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giving permissions for support case

Question asked by PowerITES on Jul 27, 2017
Latest reply on Jul 27, 2017 by SQEEZA

I'm the admin for the My ESRI public accounts.  I have a user that cannot submit a support case on the web site.  He is on the authorized caller list.  How do you give this permission?  Shouldn't all members be able to submit a support case? 

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