AnsweredAssumed Answered

"Sorry, Map Tour loading failed" error for external users

Question asked by allisonlaforet on Dec 16, 2016
Latest reply on Dec 19, 2016 by allisonlaforet

We just noticed that none of our story maps on ArcGIS Online are working for external users.

Everything is shared publicly, but we keep getting the following error messages when trying to open them when not on our internal internet connection:
"Sorry, Map Tour loading failed"

Here is a link to one of our apps that is hosted on ArcGIS Online: http://citywindsor.maps.arcgis.com/apps/MapTour/index.html?appid=3d41b273df6e4172acee0a5e53a9ee7f 

 

Did something change recently with ArcGIS Online that would cause this site to stop working?

Is anyone else having issues with their story maps?

Thanks,

Allison

Outcomes