AnsweredAssumed Answered

Consistent Crashing of Survey123

Question asked by ramon42 on Oct 14, 2016
Latest reply on Nov 22, 2016 by khastings

We have been using an iPad third-generation tablet device with IOS 9.3.1 to fill out our surveys that we have created. Consistently between the hours of 2 PM and 3 PM of the day, Survey123 app crashes. Most of the time, we are filling in the survey at this time and we lose everything that we have collected. Upon running Survey123 again to start over, we get this error message that reads:

 

Unable to perform user search. 'q' parameter must be specified.

 

An image has been attached as well. The real question is, is this a device issue or an app issue. We also have another user that is using his phone and has experienced the app crashing as well. We are unaware about what time though it does crash whether this is at all relevant or not.

 

Any help would be appreciated!

 

Crash error

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