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Erroneous scale bar in AGO web app print output

Question asked by knapp on Oct 2, 2016
Latest reply on Oct 25, 2016 by knapp

Hi There - 

 

The scale bars in our ArcGIS Online web MAP and web APP displays are correct. However, when we use the "Print" button in a web APP, the output scale bar measures incorrectly.... a distance of 1-mile on the map is shown by the scale bar as being 2-miles (approx). 

 

We're in Alaska, so we suspect this is a Web Mercator issue, but are wondering if anyone has had similar issues. We're confused as to why the dynamic scale bars on the map/app are correct, but the one generated from the "Print" function is wrong. 

 

Thanks!

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