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Web Adaptor Setup Issues on RHEL 7 - Hangs loading manager.

Question asked by shmendrick on Aug 12, 2016

I'm setting up Server, Portal, and web adaptor (on tomcat) on RHEL/Redhat 7 linux. (10.4.1)

 

Each piece has it's own server, so that's three linux servers.

 

I've set up Server to use an LDAP identity store, and HTTPS only.

Portal also uses HTTPS only.

Tomcat uses HTTPS also.

 

When setting up web adaptor, the setup script on the tomcat machine returns success for both portal and server.

I used the '-a true' switch to allow administrative access through web adaptor to server.

Arcgis server manager shows itself registered with web adapter and allowing admin connections.

 

What works through web adaptor:

- Portal

- Viewing non-services through the rest/admin page

- the server admin page

What doesn't:

- manager (this just hangs loading, doesn't even get to a login stage).

- logging in to see secured services. (the 'log in' does not appear. You can 'log in' by typing in the url in, and though the log in appears successful, you aren't logged in and can't see any of the secured services).

 

I can access manager by going directly to the arcgis server url.

 

I don't see any errors in the logs in /var/log/tomcat

 

Does anyone have any tips for troubleshooting/next steps?

 

Edit:

I found this:

Common problems and solutions—Portal for ArcGIS (10.4.1) | ArcGIS for Server

which says I cannot use a web adaptor with both Portal and Server.

I've also read that portal requires web adaptor. If you want to use web adaptor on both, do I then install web adaptor twice on the tomcat machine, and install the arcgis.war file to a different location?

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