Hi I am using Portal 10.4 and have configured the portal printing tools to an ArcGIS 10.3.1 printing service. We have IWA set up for both the portal and ArcGIS Server. We have also set up trusted servers in portal.
When using the default print widget in portal, I am getting the error message "Error, try again"
In ArcGIS Server log, I get
"Error executing tool. Export Web Map Task Job ID: j150b832f961f4960833c46084e3ba118 : Layer "My Map": Unable to connect to map server at https://servername/arcgis/rest/services/Basemaps/OSBasemaps/MapServer. Failed to execute (Export Web Map). Failed to execute (Export Web Map Task)."
I have also tried running the print service from its rest end point. It comes up with the same error message.
We have tried the default ArcGIS Server printing services and also a custom service with embedded credentials (Printing maps that contain secured services—Documentation (10.3 and 10.3.1) | ArcGIS for Server ). All the services are currently accessible to everyone.
Any suggestions ?