The server was unable to create a GIS service instance

Discussion created by epuriarun on May 11, 2016
Latest reply on Aug 23, 2016 by rwelikala_toak

Hi All,


ArcGIS Server showing below error message when trying to Start a stopped map service.


Startup state:FAILED
Message:com.esri.arcgis.discovery.servicelib.AGSException: java.lang.Exception: java.lang.Exception: The server was unable to create a GIS service instance. The exact cause is unknown. Please contact Esri Support for further assistance and provide the information from your logs.


We are seeing this issue only when Service account is used. But my admin id is used it's not showing.


I thought it may be the problem with permission. So, I provided full control on configu-store,Directory and

\Program Files\ArcGIS\Server. The account is added in he Administrator group.


We are using ArcGIS Server 10.3.1 with windows 2008.


Please let know your thoughts and suggestions.