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Collector Sync Error, "An error occurred while synchronizing edits."

Question asked by ejapal on Mar 30, 2016
Latest reply on Nov 3, 2016 by ejapal

Hi,

One of our field staff encountered “An error occurred while synchronizing edits.”  Below is a list of the steps I have tried to unsuccessfully resolve the problem.

  1. Change Map downloads and sync to Wifi and cellular
  2. Close collector app from the background
  3. Updated to the latest version
  4. Tried to sync from All Maps and Maps on Device
  5. Signing out of the app and back in
  6. Power down phone and restart
  7. Flipping the Map downloads and sync setting several times

Device information:

Samsung Galaxy S5, Model Number: SM-G900V

Operating System: Android 5.0

Is there a way to download the edits from the phone via USB connection?

I have been hesitant to tell them to clear the cache in the Collector App itself.  Any advice on how this would affect the unsynced edits?

I have attached a screen shot of the error message.  Any advice or ideas are welcome.

Thanks,

Ed

 

Ed Apalinski

GIS Specialist

New Jersey Department of Environmental Protection (NJDEP)

edward.apalinski@dep.nj.gov

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