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ArcGIS scale problem

Question asked by Rengrox on Nov 25, 2015
Latest reply on Nov 25, 2015 by Rengrox

I've got a problem with a layout view scale in ArcGIS. When I'm vewing a map in layout view and then print it in scale for example 1:10000, 10cm isn't 10 but 9,5. I've checked a 100% size in layout view before print and that's teh same problem 10cm scale bar is 9,5. Moreover a A4 paper format isn't 21cm as it should be but it's 20cm. I really don't know where is the problem. Can anyone explain me what is going on?