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Directions Web Mapping Application Question

Question asked by truckinbiscuits on Nov 10, 2015
Latest reply on Nov 11, 2015 by dcrosby-esristaff

I'm trying out the Directions Web Mapping Application and I am running into this error:

  • Route service description was not reached or recognized. Please check service URL and/or user credentials, if specified.
  • Unable to route these addresses

Has anyone encountered this before?

Where should I start to look to solve this problem?  How and what do I check for the service URL?

The point layer I want to use for the directions is there.  When I select one of the points and press the radial (symbolized like a car) I get the error messages. 

My role is publisher in my ArcGIS online organization.  Is that what is meant by credentials?

 

Any information on this would be greatly appreciated.  Thanks.

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