Running ArcGIS 10.3.1
have uploaded shapefiles to in-house server
I have configured my pop-up window to display information
When you initially click on a parcel, the information shows up as expected
What happens is that after a short period of inactivity (roughly 30 seconds), the pop-up window no longer works; it returns a no information found. if the page is reset it will work again until that period of inactivity.
Any thoughts and help would be greatly appreciated!