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CityEngine2015 - error message - please help

Question asked by geo.letti on Jul 9, 2015
Latest reply on Jul 10, 2015 by geo.letti



I use the program CityEngine2015.1, but I have got a problem. When I import a *.jpg or *.png file (example in the Tutorial_02_Terrain_and_Dynamic_City_Layouts, obstacles and topo files) the program is closed and I find an error message on the desktop:



# A fatal error has been detected by the Java Runtime Environment:


#  EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x000000001634dd02, pid=2648, tid=4052


# JRE version: Java(TM) SE Runtime Environment (7.0_71-b14) (build 1.7.0_71-b14)

# Java VM: Java HotSpot(TM) 64-Bit Server VM (24.71-b01 mixed mode windows-amd64 compressed oops)

# Problematic frame:

# C  [ig4icd64.dll+0xbdd02]


# Failed to write core dump. Minidumps are not enabled by default on client versions of Windows


# If you would like to submit a bug report, please visit:


# The crash happened outside the Java Virtual Machine in native code.

# See problematic frame for where to report the bug.





What's the problem exactly? It's very important for me, because I cannot use CE especially by rasters and I tried to install a lot of Java versions.


More informations:

Win 8.1 64 bit

4.00GB memory

Intel(R) Pentium(R) CPU P6100 @ 2.00GHz (2 CPUs), ~2.0GHz

Intel(R) HD Graphics


Is an error message about Java or about hardware-problem, too?

It's very urgent for me, I'm waiting for the answers and thanks a lot!!