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map service not loading

Question asked by hazelton_glenn on May 29, 2015
Latest reply on May 29, 2015 by csgeosol1

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Robert,

I have upgraded arcserver and portal to 10.3.1.

I was just attempting to add a new query and it seems the mapservices are not loading properly.

when I add the services the field do not populate in the box where I can select them.

there is also a red ! mark next to the rest url.

I have attached an image for you to see.

any ideas?

I have been having a variety of issue today.

for example I can only open the WAB-developer in IE (11), Chrome and FFox toss errors. maybe it is related.

I have attached that error as well

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esearch.png21.7 KB

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rscheitlin May 29, 2015 9:56 AM
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Glenn,

Is your server using ssl (https)? Those errors are indicating that the app is trying to use https.
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- hazelton_glenn @ rscheitlin on May 29, 2015 9:58 AM
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  yes i am using https as that seems to be what portal requires for arcserver
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  - rscheitlin @ hazelton_glenn on May 29, 2015 10:52 AM
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    Glenn,
    
    Can you bring up the rest service endpoint for your portal map services?
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    - hazelton_glenn @ rscheitlin on May 29, 2015 11:17 AM
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      yes i can add a service to the MAP tool in portal.
      it seems very slow however
      i attempted to do the query again a bit ago and it got the list of fields but i cant add an expression as the fields again don't show up.
      maybe it is timing out or something.
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      - csgeosol1 @ hazelton_glenn on May 29, 2015 11:41 AM
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        Are you sure the server isn't getting hammered or maybe needs a reboot? I hate to suggest that, but I have had oddities occur where this resolved the issue. Actually, while load testing ArcGIS, I had ArcSOC.exe processes spin-out of control (even after stopping the load test), pegging CPU, and had similar response issues.
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        hazelton_glenn @ csgeosol1 on May 29, 2015 11:43 AM
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        i will have it rebooted this evening
        thanks for the idea.
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        csgeosol1 @ hazelton_glenn on May 29, 2015 11:45 AM
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        If it's just a specific service, maybe try and recycle it and see if that helps. I think out-of-the box it does this every 24 hours.
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