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ArcGIS online application timeout issue when adding attachments to feature

Question asked by mdhopkin1 on Jan 9, 2015
Latest reply on Jan 13, 2015 by aommen-esristaff

Hey GIS friends,

I'm having an issue with ArcGIS Online and I'm hoping someone out there could shed some light on what may be occuring. I have an app that allows one of our contractors to add light features, using a Feature service, while in the field and also add a photo of the light as an attachment. The problem occurs when attaching the photo to the feature. It seems that it times out when adding a file larger than 35KB. I was able to successfully add a feature without a photo attachment and I was also able to successfully add a feature with an attachment <=35KB. Anything larger than that fails and the application and edit operation times out. Does anyone have any idea where the problem may lie?

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