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Adding Attachments to Editable Feature Service

Question asked by boyle.matt on Aug 11, 2014
Latest reply on Sep 11, 2014 by rdecastro

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We have field users who are trying to add picture attachments to already created points but their attachments don't seem to be getting pushed to the database. The file that's trying to be attached is roughly 1.5MB in size ... so it's not a large file that's trying to be uploaded.

They are Internet Explorer as their web browser and a hot spot for their internet access.

When I try adding a picture as an attachment from here in the office, I don't have a problem doing so. I'm wondering if anyone has ideas what could be causing the issue on their end?

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adamgagne Aug 13, 2014 8:31 AM
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Maybe your feature service didn't have attachements enabled when you first published?
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- seima @ adamgagne on Sep 11, 2014 12:27 PM
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  Hi Matthew,
  
  Did you figure out how to add attachments to an editable feature service? I too am having this problem and haven't found a resolution. Attachments have been enabled in Desktop and seem to work fine there but as soon as the service is published we lose that functionality. I am attempting to attach photos to the feature service via Collector on an iPad.
  
  Thank you.
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  - boyle.matt @ seima on Sep 11, 2014 12:40 PM
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    Ashley Seim - We haven't had any issues when it comes to having the ability to add attachments on a mobile device using Collector. For the most part, I believe most of our users are using an Android device. The issue we were having is we had users trying to add attachments from their laptops through ArcGIS Online and it just didn't seem to work. We could browse to the photo we wanted to attach, but the photo wouldn't attach for whatever reason.
    
    For your issue...first of all, do you see the option to add an attachment in Collector? If memory serves me correct, once you create a feature, the ability to add an attachment is symbolized by a paper clip icon while filling out the attributes. If you don't see the paper clip icon, I might try re-publishing your service with feature access capability enabled.
    
    If you do see the paper clip icon and are having issues getting the attachments to post, that could be a whole different issue...internet connectivity, cellular reception, etc...
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rdecastro Sep 11, 2014 12:55 PM
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How fast is the connection to the hot spot? Have you tried attaching a smaller file to rule out connectivity issues?
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