Major problems with Server Manager GUI: ArcGIS 10.2 for Server

Discussion created by brESRI on Dec 18, 2013
Latest reply on Jan 23, 2014 by brESRI

OS: Windows Server 2008 R2 x64
Browser: IE10 or Firefox
ArcGIS 10.2 for Server

Problem 1:  When creating KML network links in Server Manager, layers of certain kml-enabled services will not appear in "Show Layers" area of window (see attached image) so that layers can be turned on and off.  The "Show Layers" area will not update when a service with long layer/group names is selected.  To fix, one must ungroup or rename layers in the mxd and republish as another service that has less group layers or layers with shorter names.  The issue is related to the length of names of layers and group layers as set in mxd.  For layers/groups with long names, the Server Manager GUI is completely flaky, as either layers will not display at all in "Show Layers" area, or the Back and Next buttons at lower right will vanish, making it impossible to create KML links for that service.  There is no way to resize the GUI window for KML network link creation.

Problem 2:  once service layers appear in window, even if one turns certain layers off, all layers will be on when the kml link is displayed in Google Earth.  This was not true in Server 10.0. 

Please help, as we are completely unable to leverage KML network links for viewing in Google Earth.  Server 10.0 works fine in this regard.  I work for the USGS, where we just got 10.2 two weeks ago, and we have hundreds of people who will encounter this problem.

Thank you in advance.....