Latest Contributions by JonathanQuinn

Foppe, Patrick‌ thanks for the feedback, looks like there are a few compounding issues here. Was Support also able to reproduce the behavior you saw in regards to the transaction logs not getting cleared? ... View more

Yes, the urllib libraries have changed between versions. You can write your script to support both: if sys.version_info.major >=3: import urllib.request, urllib.error, urllib.parse urlEncode = urllib.parse.urlencode urlParse = urllib.parse.urlparse urlRequest = urllib.request.Request urlOpen = urllib.request.urlopen httpError = urllib.error.HTTPError urlError = urllib.error.URLError else: import urllib, urllib2, shlex, urlparse urlEncode = urllib.urlencode urlRequest = urllib2.Request urlOpen = urllib2.urlopen httpError = urllib2.HTTPError urlError = urllib2.URLError urlParse = urlparse.urlparse‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍ Then, replace all occurrences of each function with the respective variables. You'd then be able to use the script with Python 3.x or 2.x. ... View more

The "Failed to validate servers" error is likely a result of a bug that causes multiple processes to start within Portal. They conflict with each other which means the site doesn't work quite right. The Portal can be restarted to resolve that problem. It's fixed at 10.8. The errors in the Server logs can be ignored. They don't indicate a problem. We're looking into cleaning those errors up. ... View more

If you intend on letting users outside of you network access services, then you need to make sure the services URL is accessible. That would mean you need to put the Web Adaptor for the hosting server in the DMZ. You can disable the services directory to reduce the chance someone is going to come across your services directory and make sure that the permissions for the services are correct to ensure there is no unauthorized access. ... View more

Glad you got it sorted out. We'll be updating the export logic to proceed but list the thumbnails that were corrupt so you can correct them far easier. ... View more

The dbXXXXX folders are just backups of the existing database that's there. You can delete them once you've confirmed that the restore worked. Trying the export/import in Portaladmin directly is a good troubleshooting step because you don't need to restore Data Store and Server to see if the Portal restore is going to fail. We have plans of making that easier with the DR tool, but they're not in yet. Yes, the DR tool needs to be consistently successful to be considered a viable DR approach, so this feedback is helpful. ... View more

The error returned when the thumbnail is pink, (which indicates it's corrupt somehow) is the same one you're getting when trying to export. If you weren't at 10.6.1 and publishing from 2.5 at some point, it may have become corrupt another way. The best the software can do is let the export go through and tell you what thumbnail is corrupt. I looked through that case, and I think there was an issue with Server's exportSite process that used the wrong TEMP directory. It should use the path defined by the TEMP environment variable. This is present in 10.7.1 and fixed at 10.8. The thumbnail in the arcgisinput folder would be corrupt, but the process to create the thumbnail is the same between My Content and Manager. I'd suggest using ProcMon while exporting to see what the last service was that was exported correctly. The next one listed alphabetically could be the one with the corrupt thumbnail. You can use the Admin API to update it or delete it: Edit Item Information—ArcGIS REST API: Administer your server | ArcGIS for Developers  Out of curiosity, are you only exporting Server, or are you creating backups of Portal and Data Store as well? ... View more

I think the thumbnail would only look pink in a specific scenario (publishing from Pro 2.5 to Portal 10.6.1). ... View more

Do you have a distributed setup, for example Portal, Server, and Data Store on separate machines? What account is used to run the Portal, Server, and Data Store services? What account are you using to run the WebGIS DR tool? All components need to be able to write to the SHARED_LOCATION path. If the components are on separate machines, it must be a UNC path and the account used to run the components must be able to write to the share. A domain account is best used in that scenario. ... View more

The index can be checked via the Portal Administrator Directory, https://portal.domain.com:7443/arcgis/portaladmin/system/indexer: Indexer Status—ArcGIS REST API: Administer your portal | ArcGIS for Developers  That will tell you if the content is there, but the index, (which populates search results) isn't aware of the content. You can reindex the portal and see if that helps, if does turn out to be out of sync. Reindex—ArcGIS REST API: Administer your portal | ArcGIS for Developers  Depending on when you took the backup, there's a chance that new items were created in the original environment. If the difference was drastic, then that'd be a problem. ... View more

What about from My Content? Do they look correct? A recent bug came in with a similar error: BUG-000130541 - Pink thumbnails created by BUG-000129503 will lead webgisdr tool to fail at later versions with message: {"code":500,"messages":["Export operation failed. Unsupported Image Type"],"status":"error"} after upgrading Enterprise from 10.6.1 to a newer version The problem will occur if you create a backup using the Administrator API as well. You could look into watching what Server does during exportSite using ProcMon. Set a filter for the arcgisinput folder and the last service accessed by the Server's javaw.exe process that contains a valid thumbnail. The next one, (listed alphabetically in the Admin API), maybe has the corrupt one. ... View more

Did you make more space on the drive? When you start Portal now, what happens? Do the logs indicate the database starts successfully? ... View more

You may have a corrupt thumbnail. Do all thumbnails appear valid when looking at them via My Content or Manager? ... View more