Latest Contributions by ChrisWhitmore

Enabling / disabling SSL only is a question best answered by you / your organization. The documentation for configuring your organization's security settings has some more info: Configure security settings—Help | ArcGIS And yes, unfortunately, each browser behaves differently..and can change when the browser automatically updates. ... View more

Hi Adam, You should be able to share the tile package via ArcGIS Desktop. This message was added to the website in a recent release as an attempt to improve the experience when uploading large files through the UI (i.e., browsers). It wasn't intended as a way to impose a hard limit (though the message definitely indicates that and it certainly imposed a hard limit through the browser uploads). At around 1 GB, we found that the upload would usually not succeed through browsers. So instead of letting the browser timeout after quite a bit of time elapsed, we messaged up front and prevented that situation from happening. Impressive you were able to get 2.5GB+ uploaded though.. We'll look at improving the messaging and consider presenting in a fashion that allows you to bypass and continue to upload the file through the browser if you choose. Frequently asked questions—Help | ArcGIS Thanks, Chris ... View more

Hi Bryan, Is your organization configured to allow SSL only? If so, the service may be getting blocked by the browser when add item attempts to make info requests to get the service information. You can switch switch the service URL you're attempting to add to HTTPS (though it doesn't look like the server supports SSL in this case). You should also be able to override the browser block - the behavior for each browser is different, but you might see something in the URL input box. Like a shield or something else that indicates a resource has been blocked. Clicking the shield will allow unsecured http resources to be added (be aware when doing this, it means the page is no longer fully secure. So this should only be done with trusted http resources). Here's Chrome for example: Here's some info with links that go into more detail about each browser's mixed content support / behavior. Troubleshoot—Help | ArcGIS Thanks, Chris ... View more

This issue has been resolved with a website update deployed earlier this evening. Editable services with Z and M values show as editable in the ArcGIS.com map viewer again. Sorry for any trouble. Thanks, Chris ... View more

This issue should be resolved now with a website update deployed this evening. Editable services with Z (and M values) now show as editable again in the ArcGIS.com map viewer. Sorry for the inconvenience. Thanks, Chris ... View more

Hi - can you send me the details for the issue you're seeing? cwhitmore@esri.com Thanks, Chris ... View more

Hi Aaron, This sounds like a different issue. You may want to try posting your issue on the Story Maps forum, they may be able to better troubleshoot: Story Maps Thanks, Chris ... View more

Hi Mary Ellen, Doesn't sound like you're doing anything wrong. Can you try this: Enable popups on the layer you want to apply the filter. The filter definition will then be saved in the web map. If it’s necessary for popups to be disabled, after saving the web map with filter / popups enabled, open the web map again and disable popups and resave it. The filter will remain applied with popups disabled. This may be the issue you're seeing (it's a bug with map service feature layers that don't have popups enabled - will be fixed in the next website update, in September). Thanks, Chris ... View more

Hi Don, It's a bug planned to be fixed in the next website update (September). This did work before but at some point recently stopped working. As nothing has been changed related to this functionality, we suspect browser updates may be the culprit (though that seems incongruent with the fact that it's an issue across all browsers..). Regardless, we have a fix internally that will be included in next month's release. Thanks, Chris ... View more

Hi Sven, You can convert your expired trial to a public account, preserving both your web map and map tour. On the "My Organization" page, click the Purchase link. One of the options is to convert to a public account. Here's what you should see: Here's documentation regarding the conversion from an expired trial subscription to a public account: Manage trial subscription—Help | ArcGIS Thanks, Chris ... View more

Hi Jon, Nothing you did caused this We introduced this issue with a website update last night. We are planning to release a patch this evening to fix it. Thanks for reporting - Chris ... View more

Hi, Can you send me details for how you are seeing this? And also, if possible, can you share the map with me? If you are able to share it, you can invite me to a private group in your organization and share the map with the group (avoids public access this way). ArcGIS online account: cwwhitmore cwhitmore@esri.com Thanks, Chris ... View more

Hi Stephan, Is it possible to share your WMTS with me? You can send it to me via private message or email if that helps. Thanks, Chris cwhitmore@esri.com ... View more

Hi Don, For completeness sake, here's the response I sent you over email: Looks like there�??s an issue with the capabilities xml for the WMTS�?? it has references to localhost: http://choptankriverheritage.org/tileserver/wmts/1.0.0/WMTSCapabilities.xml Get xlink:href="http://localhost/wmts?"> Changing localhost to your WTMS server name should resolve the issue. Thanks Chris ... View more

Send an email to arcgisonline_accounts@esri.com. We'll be able to handle it from that alias. Thanks, Chris ... View more