Latest Contributions by Suzanne-Boden

Sorry to hear this, we didn't get notified by anyone else about the site being unavailable today. Let us know if you're still having an issue and we can investigate.  ... View more

Hi @EmilyRund , for the fastest resolution, please submit this as an issue inside the course (use the Help link in the top-right banner). ... View more

Thanks for your feedback and apologies for the confusion. The exam page is in the process of being updated. The Purchase button displays on all exam pages because certification exam vouchers may be purchased at any time and may be redeemed for any available exam. ... View more

Great, I'm glad the issue was an easy solve, @TarekHammad. 🙂 ... View more

Hi, sorry to hear you've encountered this issue. Please share the same information to the section's forum inside the course so that an Esri forum support team member can assist. Tip: try searching in the forum first to see if other attendees have experienced the same thing and got a resolution. ... View more

Hi Tracy, I spoke with our team again and they shared this: "Many government agencies have blocks on their browsers. The issue does not stop them from launching the course, but it blocks our ability to capture and record the user's progress in the course.  We have also found this to be more of a problem if they are using IE instead of FireFox or Chrome. Switching browsers may also help, but not guaranteed." If this seems like something that may impact you, we suggest you try accessing the course again using Chrome or Firefox. And we do show that you have two ArcGIS accounts. If you'd like to know the username on the second account, email me at sboden@esri.com. I hope this information is helpful, let us know if you're able to access the course and navigate freely through it.   ... View more

Hi again, Tracy. Our team pointed out that if you have multiple ArcGIS accounts, you may have accidentally started/continued the course at different times using different accounts. You might try signing in with a different ArcGIS account to see if you can access all portions of the course—because our web course design does support this (once completed, you should be able to launch the course and see any of the content). When you see the Start Over button, it may be that you're signed in with the account that didn't complete the course. ... View more

Hi Tracy, thank you for this feedback. You make a good point, and I've shared this with our team for consideration. ... View more