Updating Crystal Reports

WillRoberts · ‎06-26-2012

I'm trying to update a number of custom reports we have for ArcLogistics Route 3 to work with ArcLogistics 10. I've downloaded the trial version of Crystal Reports 2011 and I've gone through and switched the referenced fields to correctly reference the current fields in the route/routedetail/routefolder tables.

The problem is that whenever I try to run the reports in ArcLogistics I get a dialog from the Crystal Reports ActiveX Designer indicating that the report was made with a newer version of Crystal Reports. If I dismiss the dialog the report is generated properly, but we'd really like to not have the dialog box show up at all. Does anyone know what the newest version of Crystal Reports is that won't trigger that dialog? Or does anyone know how to tell ArcLogistics to use a newer version of Crystal Reports?

One feature of our reports doesn't seem to be working correctly. Some of our reports require some additional input from the user at the time they are generated, mostly the date for delivery. When run from ArcLogistics Route 3, the prompt for information is displayed in a standard Windows form and everything works as expected. When the same report is run from ArcLogistics 10, the prompt is displayed in an undecorated Internet Explorer frame, and none of the buttons work (including Okay/Cancel). If the prompt is dismissed then the report is generated, albeit without the information the prompt was supposed to provide. Any thoughts on fixing this? Maybe we need a newer/different version of the Crystal Reports designer?

DAVIDBARRECA · ‎11-06-2012

I was wondering if you figured out how to get rid of the pop-up dialog box after you changed a report. What version of Crystal Reports is needed? Or did you figure out a better way to get rid of pop-up dialog box?

WillRoberts · ‎11-07-2012

I was never able to get a useful answer from ESRI support regarding that. The person I spoke to kept saying that Crystal Reports weren't really supported anymore. I think he meant editing them, but really he wasn't able to provide more information.

A lot of our reports were going to Crystal Reports then getting exported to Excel/CSV to be imported elsewhere, so I just cut out Crystal Reports and wrote a C# plugin that wrote out the necessary file. All the mapping reports still have to go through Crystal Reports because I couldn't find a way to access the map data programatically, so our dispatch guys have to deal with clicking through that silly dialog box every time.