Select to view content in your preferred language

Snap2Map on iPhone6

465
1
07-30-2017 11:05 AM
EllenFoster
Occasional Contributor

It's not letting me log in on my phone. Very weird because I can log into geonet and Survey123. 

Tags (1)
0 Kudos
1 Reply
CharlieFitzpatrick
Esri Alum

Snap2Map is fussy on Cap/small letters in your login. (Some apps, such as AGO MapViewer, are not fussy about capitalization in username.) I suggest trying in sequence:

  • Log in to AGO Map Viewer to review what "should work"
  • Go to http://www.arcgis.com/home/troubleshoot.html and request your usernames, to get a listing of the exact capitalization used in your usernames
  • Flick-quit Snap2Map to make sure it has been completely exited. Might even try cold-booting the phone
  • Test your login.

It should work.

Charlie

0 Kudos