How should I redownload my free trial of ArcGIS software after switching to a new laptop?

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11-25-2018 06:52 AM
MichaelWeigel
Emerging Contributor

I'm currently about 2 months into a trial of ArcGIS that I downloaded through a code found in the back of a copy of a book called "Getting to Know ArcGIS" purchased via Amazon. I recently had a hard drive crash on my laptop and switched to a newer model. I was able to preserve all of my files, but no downloaded programs were able to be transferred.

What steps should I take to redownload the software onto my laptop? I already used the download code, so I fear that the website won't allow me to download the software to multiple devices. I apologize if this is an obvious question, but thank you in advance for any helpful advice that can be offered.

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DerekLaw
Esri Esteemed Contributor

Hi Michael,

I suggest you contact Esri Customer Service for help,

Contact Us | Esri 

1-888-377-4575 option 5

Hope this helps,

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DerekLaw
Esri Esteemed Contributor

Hi Michael,

I suggest you contact Esri Customer Service for help,

Contact Us | Esri 

1-888-377-4575 option 5

Hope this helps,

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MartaPawlik
New Contributor

just called, pretty straightforward
log into arcgis online
in upper right, click username and then my settings from drop down 
on new page, click licenses 
should have download button available by arcgis pro

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