Where to submit MyEsri issues?

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06-04-2020 09:52 AM
BillBott
Occasional Contributor

How do we report issues and possible defects found using MyEsri? 

When I contacted support  I was routed to Customer Service. Customer Service them routed me back to Technical Support, then Technical support acknowledged my issue but said they could not log any defects against MyEsri.

I'd like to spare someone else a headache if I could and get the issue resolved if possible, it was pretty funky not to mention frustrating.  

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12 Replies
BillBott
Occasional Contributor

Hi Manuel, sorry but this part may be true but it is not the issue.

I used the registration numbers independently and still they did not work.

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BillBott
Occasional Contributor

The answer to the posted question (not the funky behavior I was reporting that led to the question)  is that this is the place to post defects, anomalies or enhancement requests. 

Technical support can help navigate MyEsri and point to the documentation but when it comes to missing functionality or quirks in usage they do not have the same ability to log bugs or enhancements as they do with other products and services. 

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KoryKramer
Esri Community Moderator

For an "enhancement request" you could also go to ArcGIS Ideas‌ submit your idea and make sure to choose the My Esri category!

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