AGOL Parcel Finder application error

[SamanthaEdwards]

A user from outside our network is getting the following message when trying to open our Parcel Finder web application: "Unable to launch application: unable to access application's configuration"

Does anyone know what this means?

Thanks,

S

[AllisonMuise1]

Hi Samantha,

I'm not sure why you're getting this message. Can you tell me a bit more about how you created this application so I can try to help you troubleshoot?

For example:

- Did you download the app code and set the app up on your web server?

- Did you download the app to do some additional configuration and then re-host the configuration in AGOL?

- Have you created and configured the application completely in AGOL (ie no downloading at all)? What was the owner name of the template you used?

-Allison

[SamanthaEdwards]

I wasn't getting the message, a user outside of our network was. He has since informed us that he was the only one getting the message and everyone around him could access the site, so I'm not sure what the problem was.

Thanks for taking the time to respond.

-Sam