Map download failed - Tile export is not enabled

[padmalcom]

Hi, we migrated to a newer arcgis portal version and get an error we did not encounter before. I am aware that this is an issue with the portal server but someone might be able to help me out in this forum anyway. The error I get is:

Map download failed with message message=Tile export is not enabled., additionalMessage=Vector tile service does not support export tiles https://our.esri.org/arcgis/sharing/rest/content/items/46b512b02ce14sd898d4b4d3f211784f, errorCode=7007.

I pretty much know what that means. But I don't know where to configure the item (the vector tile service) to allow for the maps export. Does anyone have an idea where this option can be changed?

Thanks in advance!

[Nicholas-Furness]

This article should help. It will be on your portal item settings for the vector tile layer: https://doc.arcgis.com/en/arcgis-online/manage-data/manage-hosted-tile-layers.htm#ESRI_SECTION1_0561...

[padmalcom]

Thanks Nick, this should help.

[padmalcom · Accepted solution]

FYI: We found out why this option could not be activated: "Allow clients to to export cache tiles is not supported on ArcGIS Enterprise on Kubernetes".

[TrevorSeaton]

I'll add that this is currently a known limitation as stated above, but that the team is working on this. Please reach out to Technical Support directly so we can capture more details about your scenario and requirements, and help us continue to prioritize.