We are looking for a person to be able to supply software support, software upgrades, software training, and software testing for life-critical 9-1-1 systems. This position will report to the Customer Services manager. It may require after hour support. Preference will be given to candidates in the Austin, TX area.
•Support spatial products, providing technical support, installation, and product training for customers.
•Assist with planning and implementation of spatial software roll-outs and installations.
•QA/testing of new products before they're available for release to ensure functionality and no bugs
•Collaborate with stakeholders to implement ideas and concepts for future spatial product releases.
•Utilize help desk to streamline error response and resolutions.
Knowledge and Skills:
•Technical experience with Microsoft operating systems
•Experience with SQL Server a plus
•Experience with ESRI ArcGIS a plus
•Experience with automated testing tools a plus
• Exhibit strong verbal and written communication skills. • Ability to organize, prioritize and meet deadlines • Ability to manage multiple tasks and function as part of a team • Demonstrate a high degree of initiative, detail-oriented and sound judgement • Exhibit strong problem-solving skills and data input accurately at a reasonable rate of speed • Ability to work in an office environment and adhere to company policies and procedures The position will start as a remote employee
(work from home) and may transition into an office environment.