Technical Support Engineer - MUST LIVE IN AUSTIN

[#1]

We are looking for a person to be able to supply software support, software upgrades, software training, and software testing for life-critical 9-1-1 systems.  This position will report to the Customer Services manager.  It may require after hour support.  Preference will be given to candidates in the Austin, TX area.

Responsibilities:

• Support spatial products, providing technical support, installation, and product training for customers. 

• Assist with planning and implementation of spatial software roll-outs and installations. 

• QA/testing of new products before they're available for release to ensure functionality and no bugs

• Collaborate with stakeholders to implement ideas and concepts for future spatial product releases. 

• Utilize help desk to streamline error response and resolutions. 

Knowledge and Skills:

• Technical experience with Microsoft operating systems

• Experience with SQL Server a plus

• Experience with ESRI ArcGIS a plus

• Experience with automated testing tools a plus

•  Exhibit strong verbal and written communication skills.
• Ability to organize, prioritize and meet deadlines
• Ability to manage multiple tasks and function as part of a team
• Demonstrate a high degree of initiative, detail-oriented and sound judgement
• Exhibit strong problem-solving skills and data input accurately at a reasonable rate of speed
• Ability to work in an office environment and adhere to company policies and procedures   The position will start as a remote employee

 (work from home) and may transition into an office environment.

Apply here:  https://911datamaster.bamboohr.com/jobs/view.php?id=6&source=other