We are looking for a person to be able to supply software support, software upgrades, software training, and software testing for life-critical 9-1-1 systems. This position will report to the Customer Services manager. It may require after hour support. Preference will be given to candidates in the Austin, TX area. Responsibilities: • Support spatial products, providing technical support, installation, and product training for customers. • Assist with planning and implementation of spatial software roll-outs and installations. • QA/testing of new products before they're available for release to ensure functionality and no bugs • Collaborate with stakeholders to implement ideas and concepts for future spatial product releases. • Utilize help desk to streamline error response and resolutions. Knowledge and Skills: • Technical experience with Microsoft operating systems • Experience with SQL Server a plus • Experience with ESRI ArcGIS a plus • Experience with automated testing tools a plus • Exhibit strong verbal and written communication skills. • Ability to organize, prioritize and meet deadlines • Ability to manage multiple tasks and function as part of a team • Demonstrate a high degree of initiative, detail-oriented and sound judgement • Exhibit strong problem-solving skills and data input accurately at a reasonable rate of speed • Ability to work in an office environment and adhere to company policies and procedures The position will start as a remote employee (work from home) and may transition into an office environment. Apply here: https://911datamaster.bamboohr.com/jobs/view.php?id=6&source=other
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