Hi Chris,
I realize this post is over a year old but I like this topic and wanted to push it to the top to see if we can get more people to respond.
Over the last 8 years I was fortunate to work with 30+ utilities here are some solutions I saw.
Vegetation cycle analysis and data management - traditionally utilities manage their cycles by feeder/circuit and by year but some foresters have realized they can leverage spatial analysis and in some cases inventory trees (e.g. danger, species) to have more impact on trim budgets and reliability.
Reliability analysis - there are many factors to reliability analysis including historical outages, vegetation cycles, pole inspections to name a few and each has a spatial component. Through spatial analysis you can determine where you have reliability problems today and trend where they will be showing up down the road. This is great information for engineers to fix the problem and for operations to help during storms.
Damage assessment - determining the impact of a storm or event as quickly as possible is important to the restoration process. Traditionally utilities use a standard paper form filled out in the field and radios/phones to call into dispatch. What I learned is while this process works, in most cases, there is a lag in the flow of information. There are many utilities that turned to their ArcGIS platform to automate the field collection process using smart devices and send the damage to the office in near real-time, including pictures and material needed. This new process has proven to be beneficial in reducing outages, better estimated time of restoration (ETR) numbers, and internal and external communications.
So here is a start hopefully others will chime into the conversation
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Mike Goggin
RAMTeCH Software Solutions