Error accessing ESRI MOOC training website

[AyobamiKolawole]

Hi all, 

I was working on my MOOC training when I couldn't access the training site. I have checked my internet for connectivity, and everything is ok as I am able to access other sites, including my ARCGIS, online. The error I get is as follows: An error occurred while processing your request.

Reference #97.b0a64668.1741021184.5216b3dc

https://errors.edgesuite.net/97.b0a64668.1741021184.5216b3dc

[Ed_]

Maybe try the suggestions made here?

mooc unaccessbility

[AyobamiKolawole]

Thank you. I have tried everything there. I have also used a different browser. The error persists.

[Ed_]

are you able to access https://www.esri.com/training/my-dashboard/? If so then at the bottom of that page, there is an option to contact via email or phone number (which is given there). You can try contacting ESRI via those options and get their help to troubleshoot the issue. 

[AyobamiKolawole]

I got the following error

An error occurred while processing your request.

Reference #97.a6a64668.1741025138.1176b246

https://errors.edgesuite.net/97.a6a64668.1741025138.1176b246

[S_Rastegar]

I’m having trouble accessing ESRI training today (3/5/25).  The browser keeps spinning until I get the 504 Gateway - Time out error. 

Were you able to get it to work on your end?

[KatieSmith]

Hi @S_Rastegar, apologies for the inconvenience of the error. Esri Academy is now back up and running.  

[DebSF]

I'm having issues accessing some videos, e.g. https://www.esri.com/training/catalog/6791143fdc6bc2001a949d0c/designing-gis-applications-with-acces... - I get a message saying "Error loading course". Another video I watched the other day isn't working either. Is there still a problem with Esri Academy today?

I've tried different browsers and devices and it's the same on all.

[KatieSmith]

Hi @DebSF, Esri Academy was experiencing issues this morning but everything is now resolved. On behalf of the Esri Training Team, we apologize for any inconvenience.