Use of promo code for retake

[MagnusKull]

In what step should the promo code VUERetake2025 be used? There are obviously two different instructions:

 

[AneteZvaigzneLV]

Excuse me, I dont understand what is going on. I have just taken the test this morning Its June 11th!(and failed), I am trying to get my head around this retake voucher and it tells me that I am outside June 12th. To whom I can contact asap to grant my promised free retake? 

Thank you very much. help is really needed here.

[Vanessada_Cunha_Faria_Leite]

Hi Anete, 

I think it's more practical to contact Person Vue directly - https://www.pearsonvue.com/us/en/test-takers/customer-service/online-chat-support.html

I needed support and they were very helpful.

[TinaBrewington · Accepted solution]

Hi @AneteZvaigzneLV it looks like there was a mix up regarding application of the retake promo code and when to apply it. This promo code should have been applied at the time of registering for your first exam registration, so you'd apply your exam voucher code as well as the retake promotion code so they can track this and offer the free one in the event you are not successful on your first attempt. This mix up was just caught by our team this week, and we have since corrected the corresponding article to reflect this update. As a result of this confusion, I do agree with Vanessada below, and it would be best to contact Pearson VUE directly, share with them this issue, and ask that they honor this retake promotion since you did complete it in time - https://www.pearsonvue.com/us/en/test-takers/customer-service/online-chat-support.html. If you have any issues with receiving this promo due to the mixup, please follow up with me directly and I will research this further for resolution.