payment issue

[HalaAbdelmaksoud]

Hi,

I faced this issue in the image below👇 after submitting my order for an exam voucher

I have a distributor account, is it mandatory to have permission for transactions from my organization? 

Note: This issue happened before with one of my team.

[RolandWilson]

Hello @HalaAbdelmaksoud - thanks for reaching out. Since you are part of a distributorship it will be best to reach out to your administrator. They have the ability to help you purchase an exam voucher. If you have any questions feel free to email us, certification@esri.com.